How to check UIF balance is one of the most common questions many South African workers ask, especially when planning for financial security. The Unemployment Insurance Fund (UIF) provides short-term relief for employees who lose their jobs, take maternity leave, or cannot work due to illness. Knowing how to access your UIF balance is important because it helps you confirm whether your employer has been paying contributions correctly and ensures that you are ready to claim benefits when needed.

In this guide, we will walk you through simple, step-by-step methods to check your UIF balance online, by phone, through USSD, or at a labour centre, so you can stay informed and prepared for the future.

What Is the UIF and Why Does Balance Matter?

The Unemployment Insurance Fund (UIF) is a financial support system set up by the South African government to protect workers during times when they cannot earn a salary. Both employees and employers make monthly contributions to the fund, which adds up to 2% of the worker’s salary 1% from the employee and 1% from the employer. These contributions are managed by the Department of Employment and Labour.

The UIF is designed to provide short-term financial relief in situations such as:

• Unemployment – if you lose your job due to retrenchment, dismissal, or contract termination.
• Illness – if you cannot work for medical reasons.
• Maternity leave – when mothers need financial support before and after childbirth.
• Adoption leave – if you legally adopt a child under the age of two.
• Dependents’ benefits – for family members of a worker who has passed away.

Why does checking your UIF balance matter?

Knowing your UIF balance is more than just a number it is a safety net. Here’s why it’s important:

1. Financial Planning
   By knowing how much is in your UIF account, you can plan ahead in case of unexpected job loss or leave.
2. Employer Accountability
   Checking your balance confirms whether your employer has been paying contributions correctly. If payments are missing, you can take action early.
3. Smooth Claims Process
   When you are ready to claim benefits, having an updated balance ensures that your application process goes faster and with fewer complications.
4. Peace of Mind
   Simply knowing that your UIF account is active and contributions are up to date gives you confidence that you are financially protected.

In short, the UIF is not just a deduction from your salary it’s a form of insurance that can make a big difference in your life during challenging times. This is why regularly checking your balance is an essential habit for every worker in South Africa.

Methods to Check UIF Balance

There are several ways to find out your UIF balance, and the good news is that most of them are quick and user-friendly. Whether you prefer using the internet, your cellphone, or in-person assistance, the UIF has made different options available so that all workers can access their contribution details. Below are the main methods you can use:

1. Checking UIF Balance Online (uFiling System)

The uFiling platform is the official online system provided by the Department of Employment and Labour. It is the most reliable way to check your UIF status and balance.

Steps to follow:

1. Go to the official UIF website: https://ufiling.labour.gov.za.
2. Log in with your username and password.
   • If you don’t already have an account, you will need to register by following the prompts.
3. Once logged in, go to the contributions or account details section.
4. Here, you can view your UIF balance, contribution history, and employer records.

💡 Tip: Always make sure that your personal information (like ID number and contact details) is up to date in the system. Incorrect details can delay claims.

2. Checking UIF Balance by Phone

If you don’t have internet access, you can still check your UIF balance by calling the UIF Call Centre.

• Toll-free number: 0800 030 007
• Available during office hours (Monday to Friday).

When calling, you’ll need to provide your ID number, full name, and possibly your employer’s details. The UIF agent will then confirm your balance and recent contributions.

3. Checking UIF Balance Using a USSD Code

The UIF also offers a mobile USSD service, which works on any cellphone, even without internet.

Steps:

1. Dial *134*843# from your phone.
2. Select the UIF option from the menu.
3. Enter your South African ID number when prompted.
4. Your UIF balance will be displayed directly on your phone screen.

This is one of the easiest and most affordable ways to stay updated. Standard network rates apply.

4. Checking UIF Balance at a Labour Centre

For people who prefer face-to-face assistance, visiting a Department of Labour office is also an option.

What to bring:

• Your South African ID book or smart card
• UIF reference number (if available)
• Proof of employment, if needed

A UIF officer will access your record and provide you with your balance, as well as additional advice if there are any issues with your contributions.

Which Method Should You Use?

• Best for convenience: uFiling online system
• Best without internet: USSD code or phone call
• Best for complex issues: Visiting a labour centre

By using any of these methods, you can stay informed about your UIF balance and make sure your contributions are always in order. Personal details are correct on the system to avoid delays when claiming benefits.

2. Checking UIF Balance by Phone

Not everyone has reliable access to the internet, and sometimes using online systems can feel complicated. For this reason, the Unemployment Insurance Fund (UIF) offers a phone service where you can check your balance and get assistance directly from an agent. This method is simple, free, and accessible to all workers across South Africa.

UIF Call Centre Number

• Toll-free number: 0800 030 007
• Available: Monday to Friday during office hours

Calling this number connects you to the UIF Call Centre, where trained agents can assist with checking your UIF balance and answering related queries.

What You Will Need Before Calling

To make the process faster, have the following details ready:

• South African ID number (this is the most important detail)
• Full name and surname
• Employer details (such as company name), in case verification is required

Steps to Check Your Balance by Phone

1. Dial 0800 030 007 from your phone.
2. Follow the menu options until you reach the UIF balance enquiry service.
3. Provide your ID number and any other requested details to the agent.
4. The agent will confirm your UIF balance and give you additional information about your contributions.

Benefits of Checking UIF Balance by Phone

• Free and easy: The toll-free number makes it affordable, even for people without internet access.
• Direct assistance: You speak to a real person who can explain your UIF record and guide you through any issues.
• Quick feedback: In most cases, you get your balance immediately.

Possible Challenges

• Long waiting times: During busy periods, you may have to wait before speaking to an agent.
• Limited to office hours: The call centre is not available on weekends or after hours.

💡 Tip: Try calling early in the morning to avoid long queues.

Final Note

The phone option is one of the most reliable ways to check your UIF balance if you prefer personal assistance or do not have internet access. By keeping your ID number and personal details ready, you can make the process smooth and quick.

3. Checking UIF Balance via USSD Code

For added convenience, UIF also provides a USSD service where you can check your balance directly from your phone.

Steps:

1. Dial *134*843# on your cellphone.
2. Follow the on-screen instructions.
3. Enter your ID number when prompted.
4. Your UIF balance will appear on your screen.

This is quick and does not require internet access. Standard network rates apply.

4. Visiting a Labour Centre

For many workers, especially those who prefer face-to-face assistance, visiting a Labour Centre is the most practical way to check a UIF balance. Labour Centres are physical offices managed by the Department of Employment and Labour, and they provide direct support for all UIF-related services.

This option is especially useful if you are experiencing difficulties with online systems, your employer has not updated your records, or you simply want to speak to an official in person.

What You Should Bring

When visiting a Labour Centre, always carry the right documents to avoid delays:

• South African ID book or smart ID card
• UIF reference number (if you have it)
• Proof of employment such as a payslip, if required

These documents help the officer access your account and confirm your details quickly.

Steps to Check UIF Balance at a Labour Centre

1. Locate your nearest Labour Centre by visiting the Department of Employment and Labour’s official website or asking your municipality for directions.
2. Take all required documents with you.
3. Join the queue and request assistance at the UIF helpdesk.
4. Provide your ID number and any supporting information.
5. The officer will check your UIF contributions on the system and inform you of your balance.

Advantages of Visiting a Labour Centre

• Personal assistance: You get direct help from UIF officials.
• Problem-solving: If there are errors or missing contributions, staff can guide you on how to resolve them.
• Additional services: You can also enquire about claims, application processes, and employer compliance.

Possible Disadvantages

• Travel costs: You may need to travel to reach the nearest centre.
• Waiting times: Labour Centres can be busy, so be prepared for delays.
• Limited hours: They operate only during office hours on weekdays.

💡 Tip: Arrive early in the day to avoid long queues and ensure you are assisted before closing time.

Final Note

Visiting a Labour Centre is a reliable way to check your UIF balance if you prefer in-person support or need help with complicated issues. By preparing your documents in advance and planning your visit, you can make the process smooth and efficient.

Common Issues When Checking UIF Balance

While checking your UIF balance is usually a straightforward process, many workers experience challenges along the way. These issues can cause confusion or delays, but the good news is that most of them can be resolved with the right steps. Below are some of the most common problems people face and how to deal with them:

1. Missing or Incorrect Employer Contributions

One of the most common problems is when your UIF balance does not reflect all your contributions. This usually happens if your employer has not submitted payments correctly or on time.

Solution:

• Keep payslips as proof of your deductions.
• If you notice missing contributions, report the issue to the Department of Labour.
• You may also request your employer to correct the payment records.

2. Incorrect Personal Information

If your ID number, name, or contact details are recorded incorrectly in the UIF system, your balance may not show properly, or you may struggle to log in online.

Solution:

• Update your details through the uFiling platform.
• Visit a Labour Centre with your ID to correct personal information in person.

3. Technical Errors on the uFiling System

The online UIF system sometimes experiences downtime or technical glitches, preventing users from logging in or viewing their balance.

Solution:

• Try accessing the system during off-peak hours.
• If the issue persists, use alternative methods such as the USSD code (*134*843#) or the toll-free call centre number (0800 030 007).

4. Long Waiting Times at Labour Centres or Call Centres

Because many people use UIF services daily, queues at Labour Centres or delays on phone calls are common.

Solution:

• Visit Labour Centres early in the morning to reduce waiting times.
• Call the UIF helpline during non-peak hours, such as mid-morning.

5. Outdated UIF Records

Sometimes, UIF records may not be updated immediately after a new job, resignation, or retrenchment. This can make your balance appear lower than it should be.

Solution:

• Give the system a little time to update after major employment changes.
• If the balance remains incorrect, contact the UIF to request an update of your employment status.

Final Note

Most problems with checking UIF balances are temporary or related to missing information. By keeping your documents safe, checking your balance regularly, and reporting issues early, you can make sure your UIF record stays accurate and ready for when you need it.

Why You Should Regularly Check Your UIF Balance

Many workers in South Africa only think about their UIF balance when they need to claim, but it’s a good habit to check it regularly. Just like monitoring your bank account, keeping track of your UIF balance ensures that everything is in order and gives you peace of mind. Here are some key reasons why you should make this a routine practice:

1. Confirm Employer Contributions

Every month, both you and your employer contribute to the UIF. By checking your balance, you can confirm that your employer is paying their share correctly. If there are any missing payments, you will be able to spot them early and take steps to fix the issue.

2. Avoid Delays During Claims

When you apply for UIF benefits, the claims process often depends on whether your contributions are up to date. If you only discover missing or incorrect records when you’re already unemployed, it may cause delays. Regularly checking your balance ensures that your details are always accurate, making it easier to claim when you need support.

3. Plan for the Future

Life can be unpredictable retrenchments, illness, or maternity leave can happen when you least expect it. By knowing your UIF balance, you’ll have a clearer idea of what financial support is available to you. This helps with budgeting and planning during difficult times.

4. Protect Your Rights as a Worker

The UIF is not just a safety net; it’s also your right as a worker. Monitoring your contributions and balance gives you the confidence that your rights are being respected. If you notice discrepancies, you can raise the issue with the Department of Labour before it becomes a bigger problem.

5. Peace of Mind

Simply knowing that your UIF balance is active and up to date provides peace of mind. It reassures you that you have a financial cushion should the need arise.

Final Thought

Checking your UIF balance is not only about seeing a number it’s about protecting your financial future, holding employers accountable, and making sure you’re ready to claim when necessary. By making it a regular habit, you’re taking an important step towards financial security.

Frequently Asked Questions (FAQ)

1. How often should I check my UIF balance?
It’s a good idea to check at least once every few months, or whenever you change jobs.

2. Can I check my UIF balance without an ID?
No, your ID number is required because it’s linked to your UIF account.

3. What happens if my employer hasn’t paid UIF?
You can report the employer to the Department of Labour. Employers are legally required to make contributions.

4. Can I check my UIF balance from outside South Africa?
Yes, you can use the uFiling website from anywhere in the world as long as you have internet access.

Conclusion

Checking your UIF balance is a simple but essential step for every worker in South Africa. Whether you use the uFiling system, phone, USSD code, or visit a labour centre, make sure you keep track of your contributions. This not only gives you peace of mind but also ensures you are prepared if you ever need to claim UIF benefits.

Now that you know how to check UIF balance, you can stay informed and secure about your financial future.

Also Read: Do you get UIF if you resign?